Shipping & Returns

Overview
Products purchased on the DoWatts Store are only delivered in Metropolitan France. The times indicated are usual average times and correspond to the processing and delivery times but will be confirmed day by day depending on the products in stock. The products are delivered to the delivery address you specified during the ordering process. In case of deliverable items at different dates given their availability, the delivery time is based on the average time. DoWatts Store reserves the right to split deliveries. Participation in processing and shipping costs will only be charged for one shipment. DoWatts Store can not be held responsible for the consequences due to delayed delivery and processing. In case of delay, an email will be sent to you.
Delivery is mainly provided by the Post Office (Collissimo Suivi) for parcels under 3kg, for others, depending on the weight, fragility and delivery times by DHL. The digital elements MP3, Video, Ticket are sent to you by email and accessible via your account after confirmation of payment for a limited time.
Any unrestricted order within 30 days will be automatically canceled unless otherwise stipulated and prior announcement.
For payment by check the order will be processed upon receipt of the check. Consequently, the deadlines applicable in this case are those on the day of receipt of the check and can therefore be modified compared to those mentioned on the day of the placing of the order.

Delivery delay
The deadlines indicated on our site take into account the average time of replenishment in case of rupture with us.
Attention this information is provided for information only and does not represent in any case a contractual commitment.
Delivery price
The price of delivery is fixed for small shipments. For others the price of the delivery is directly calculated according to the weight of your purchases. The offer "free shipping" is reserved for Metropolitan France and under conditions of a minimum purchase.

Product conformity
We promise to refund or exchange within the warranty period indicated on the invoice, defective products or not corresponding to your order. In this case we thank you kindly to report in detail in writing and send us the product or products. DoWatts Store will, at your option, exchange or refund the product or products. The request must be made within fifteen working days of delivery. Any claim made outside this period can not be accepted. Products must be returned to us in the state in which you received them with all the delivered items (accessories, packaging, instructions ...).
Shipping costs will be refunded based on the rate charged and return shipping costs will be refunded. In any case you benefit from the provisions of the legal warranty including those relating to the guarantee of hidden defects.
The provisions of this article do not prevent you from benefiting from the right of withdrawal (satisfied or refunded) provided by the general conditions of sale.

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